Admission open for all paramedical programs         Admissions open in MBBS from Russia, Caribbean Universities, Mauritius, Malaysia, Georgia, Poland, Ukraine, Kyrgyzstan & Philippines.          Master of Healthcare Administration from Park University.     Admission open for Undergraduate/Postgraduate programs in Australia

Study in new zealand / singapore / UK / USA / canada / Australia / Singapore / Germany / Europe

Hotline number : +91-8800893636 info@astron.international

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Learning Objective

To enhance technical skills/work efficiency in the following core areas of Front Desk Manager :

  • To prepare individuals as more effective healthcare managers and supervisors
  • To understand the role of organizational and human resource management
  • To equip individuals with the ability to assess alternative management solutions for healthcare related challenges
  • To understand and apply the concepts of strategic planning and decision making in healthcare organizations
  • To understand the NABH and other quality standards applicable to the front office
  • To develop strong interpersonal skills

Eligibility Criteria

  • MBA/MHA
  • BBA
  • Graduates
  • Basic Knowledge of computers

Program Duration

3 MONTHS ONLINE COURSE WITH 2 DAYS CONTACT PROGRAM SUPPORTED BY EXPERT FACULTY AND EXPOSURE VISIT.

Course Material

  • Hard and soft copy of course contents
  • Power point presentation
  • Video of Group Exercises, Webinars and Live Lectures(optional)

Hospital Front Office Management

Evaluation will collate candidate performance based on assessments, completion of project work, participation in E-group work, webinar, chats, usage of E Library and participation in contact program. Grading will be done based on Letter Grade Point percentage/percentile

Evaluation and Grading

  • Online access to course content.
  • Webinar
  • Online group discussion
  • Student faculty chat
  • E– Library

Course Content

The Course content has been grouped in the following 8 blocks for execution in three terms of one month each:

    Term-1
  • Introductory aspects of Front Desk Managerial Effectiveness
  • Internal and External Clients of the Hospital
  • Prominence of Front Desk Manager
  • Quality assurance at Front Desk
    Term-2
  • Customer Service Excellence & Satisfaction
  • Legal Aspects of Relevance at the Front Desk.
  • Personal and Business Etiquette
    Term-3
  • Communication Skills in Healthcare
  • Best Management Practices & Concepts in Front Desk Management

Value Proposition for the Candidate

Become pertinent for a post of :

  • Front office manager of a hospital , Diagnostic centre.
  • Hospitability manager in a hospital
  • Front office operations manager

Who Can Join ?

  • Front Office Executives
  • Patients care officers
  • Help Desk Officers
  • Hospital Managers

Highlights of the contact program

  • Power point presentations
  • Teaching Aids
  • Visit to MRD, hospital
  • Group work
  • Case studies
  • Q and A Sessions
  • Experience sharing by Experts

Certification

At the end of the program the student will be awarded a Certification from Astron Institute of International Studies.