FRONT OFFICE DESK MANAGER

Course Overview

Certificate course in Front Office Desk Manager in Hospital offers a unique title in field of healthcare i.e. Front Office Desk Manager. A front office desk manager is the senior person in an office environment and accountable for maintaining a professional work environment, staff supervision and administrative support.

This certificate course has been specially tailored for Skill enhancement of Front Office Desk Managers in hospitals and presents a systematic approach by detailing front office procedures i.e. admissions, discharges, patent expectations, quality standards, roles and responsibilities of a manager, relevant hospital policies, interaction with various stake holders. The course also examines various elements of effective front office management, paying particular attention to planning and evaluation of front office operations and human resource management. The training provides innovative planning ideas, understanding the hospital structure, preparing for multitasking abilities to meet an effective and efficient environment in the hospital.

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Learning Objective

To enhance technical skills/work efficiency in the following core areas of Front Desk Manager :

To prepare individuals as more effective healthcare managers and supervisors
To understand the role of organizational and human resource management
To equip individuals with the ability to assess alternative management solutions for healthcare related challenges
To understand and apply the concepts of strategic planning and decision making in healthcare organizations
To understand the NABH and other quality standards applicable to the front office
To develop strong interpersonal skills

Course Content

The Course content has been grouped in the following 8 blocks for execution in three terms of one month each:

Term-1

Introductory aspects of Front Desk Managerial Effectiveness
Internal and External Clients of the Hospital
Prominence of Front Desk Manager
Quality assurance at Front Desk

Term-2

Customer Service Excellence & Satisfaction
Legal Aspects of Relevance at the Front Desk.
Personal and Business Etiquette

Term-3

Communication Skills in Healthcare
Best Management Practices & Concepts in Front Desk Management

Course Highlights

Program pedagogy which includes Webinar, Student Faculty Chat by Subject Experts and Project Work.
Reference subject through E-library
Program materials developed by experts
Each block culminating into a qualifying assignment
Credit based teaching outcomes for global application

Learning Outcome

To understand the concept of Front Desk Manager
To enhance skill on management of front desk in the hospital
To develop knowledge on concept of service excellence and patient satisfaction
To understand legal aspects related to Front office Management
To understand financial management at Front Desk
To gain knowledge on communication & interpersonal skill
To understand Team building,Team Dynamics & Time management
To understand Quality standards related to Quality

Evaluation and Grading

Evaluations will collate candidate performance based on Self Assessment, Term End Assessment, completion of Project Work , participation in Webinar , participation in student-faculty chat.
Grading will be done based on alphabetical grade point percentage.