The quality management system in health care is universal, standardized, it can be applied not only in areas related to quality management of medical care but in many other areas covering diverse aspects of the activities of healthcare institutions, that is, aspects related to drug provision, finance and economies, various material and technical, human resources and others.
Healthcare quality certification courses USA involves the implementation of eight basic principles of quality management, which include, firstly, consumer orientation, secondly, leadership, thirdly, employee involvement, fourthly, a process approach- the fifth, a systematic approach, sixth, continuous and constant improvement; seventh, decision-making based on facts, and finally, eighth, mutually beneficial relations with suppliers. Consider a little more in detail some of these principles.
So, the quality management system in health care implies, first and foremost, consumer orientation. For example, in a medical diagnostic facility, as, indeed, in any other office or organization, except for the end user of the medical services provided. There are numerous consumers of various auxiliary, intermediate and other services. For example, a health worker can simultaneously be a consumer of information, various communication services and vehicles, available consumables for medical equipment and other things.
It is necessary to understand that the success of the activities and functioning of any office or organization depends on consumers, both external and internal. Therefore, you need to know their current needs and be able to predict their future needs. If you do not take into account and then do not meet the needs and needs of domestic consumers, then in health care facilities, it will necessarily and inevitably reduce the quality level of the entire medical and diagnostic process.
If you do not meet the needs of the external consumer of medical services, then, in this case, the meaning of the work and functioning of the health care and treatment system as such is lost. It is obvious that the principles of the quality management system listed above are aimed at satisfying not only the requirements of the end user of medical services but in general all the stakeholders involved in interaction in the field of healthcare, society as a whole.
Consider as an example the principle of the leadership of the quality management system in health care. The heads of healthcare quality masters programs should ensure the highest possible quality of care provided to consumers. To do this, you need to create a special internal environment of the organization in which employees, employees will be actively involved in the process of solving the specified task.
It is necessary to invent, plan, create, develop a management system, an appropriate policy and a plan for further actions, determine the current strategy and tactics, as well as a list of the main goals and objectives in the field of improving the culture and quality of medical care., it is necessary to form an ideology and a socio-psychological micro climate corresponding to a given, specific situation in the medical workforce of employees.